What if there is a mismatch between expectation and what is provided?

At times problems occur because realistic expectations are not met, and at times problems occur because expectations are unrealistic. If things do not seem to be working as anticipated what can be done about it?

• Who can you contact?
• Whose responsibility is it to help you sort out your difficulty?

Your two key workers (GP and district nurse) would be the usual contact points to help you through this. There are also a number of other organisations that may be able to assist if you are not sure what to do.

There are a number of organisations that may be able to assist if you are not sure what to do such as the Patient Client Council, or voluntary organisations such as Action Cancer, Ulster Cancer Foundation or the Carers Northern Ireland group. To find out more about these organisations and how to contact them, please visit their websites via the services section of this website.

A single Patient Client Council replaced the previous Health and Social Services Councils in April 2009. It has five local offices operating in the same geographical areas as the Trusts. Click here to find out how the Patient Client Council can help you.